How to replace the SIM card if it is broken? The latest guide to the entire network (with 10 days of hot topic correlation)
Among the technology and life topics that have been hotly debated on the Internet recently, discussions related to "abnormal mobile phone cards" have become more popular (data shows that search volume has increased by 35% in the past 10 days). This article will provide you with a detailed explanation of the entire SIM card reissue process based on the latest policies.
1. Related hot topics within 10 days
| Ranking | topic | heat index | Related points |
|---|---|---|---|
| 1 | 5G package tariffs reduced | 9.2M | New packages can be selected when replenishing the card |
| 2 | New policies for handling business in other places | 7.8M | It’s more convenient to replenish cards across provinces |
| 3 | Popularization of electronic ID cards | 6.5M | Some business offices support electronic certificates |
| 4 | AI customer service experience upgrade | 5.3M | Online pre-review materials |
2. The whole process of SIM card replacement
1.Determine the type of damage: A recent hot search for #手机 malfunction self-checking skills # mentioned that 80% of "SIM card damage" cases are actually due to poor contact. It is recommended to wipe the metal piece with an eraser and try again.
| Fault type | Performance characteristics | solution |
|---|---|---|
| physical damage | Chip scratches/breaks | Need to apply for a new card |
| System logout | Show "Not registered" | Authentication required |
| Magnetic failure | Repeated read failure | Emergency card replacement |
2.Prepare materials：According to the topic of #电子证新regulation#, the materials required by the three major operators are basically the same:
| User type | Necessary materials | Supplementary material |
|---|---|---|
| individual user | Original ID card | Service password/3 call records |
| Enterprise users | Business license + official seal | ID card of the person in charge |
| Overseas users | Passport + proof of residence | Original card packaging (if any) |
3.Comparison of processing channels: Combined with the #offline service efficiency# topic data, the time consumption of each channel is as follows:
| channel | Average time taken | advantage | shortcoming |
|---|---|---|---|
| Offline business hall | 30 minutes | Get the card on the spot | Long queue time |
| APP video customer service | 15 minutes | electronic delivery | Requires NFC phone |
| WeChat public account | 2 working days | Delivered to your home | Logistics delay risk |
3. Latest policy changes (updated in the past 10 days)
1.Card replenishment in another place: China Mobile announced in the hot search #cross-provincial general office that 3,800 designated business offices across the country have supported the "certificate-free card replacement in other places" service.
2.Tariff adjustment: China Unicom explained under the topic #5G Tariff# that the card replacement fee has been reduced from 20 yuan to 15 yuan, and it can be deducted from the phone bill of the month.
3.emergency services: Telecom responded to #民生 Emergency # needs and launched the "video verification + drone card delivery" service for typhoon-stricken areas.
4. Things to note after re-issuance
1.Data migration: Hot topic#Changing Tips# reminds that the new SIM card needs to be re-bind to various verification services. It is recommended to back up the address book in advance.
2.Safety tips: According to the latest data from #电竞antifraud#, card replacement fraud cases increased by 12% month-on-month, and must be handled through official channels.
3.Package selection: Refer to the topic #5G Package Comparison#, and you can request to switch to a more favorable tariff plan simultaneously when replenishing the card.
5. Special services of each operator
| Operator | Special services | Check in | time commitment |
|---|---|---|---|
| China Mobile | "Card number double protection" service | 10086APP | 2 hours expedited |
| China Unicom | Old card data migration | WeChat applet | Next day delivery to other places |
| China Telecom | Electronic SIM card trial | Offline flagship store | Ready to use |
Recently, under the topic of #consumerrightsprotectionday, many operators stated that they would optimize the card replacement process. It is recommended to follow the official accounts of each operator for the latest updates. If you encounter any problems, you can call the 12300 Ministry of Industry and Information Technology complaint hotline.
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